Refund and Returns Policy

REFUND AND RETURNS POLICY

Welcome to Midiss! We aim to provide you with the best shopping experience possible. However, we understand that sometimes items may not meet your expectations or unforeseen circumstances may arise. Please read our Refund and Returns Policy carefully to ensure a smooth process for any potential returns or refunds.

1. Returns

1.1 Eligibility for Returns
– Items must be unused, undamaged, and in their original packaging.
– Returns must be initiated within 30 days from the date of purchase.
– Certain items, such as perishable goods or personalized items, may not be eligible for returns. Please refer to the product description for specific details.

1.2 Initiating a Return
– To initiate a return, please contact our customer support team at support@midiss.com with your order number and reason for return.
– Once your return request is approved, you will receive instructions on how to proceed with the return shipment.

1.3 Return Shipping
– Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
– We recommend using a trackable shipping method to ensure the safe return of the item.

2. Refunds

2.1 Refund Process
– Refunds will be issued to the original payment method used for the purchase.
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.

2.2 Refund Timeframe
– Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution’s processing time.

3. Exchanges

3.1 Product Exchanges
– We currently do not offer direct product exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

4. Damaged or Defective Items

4.1 Damaged in Transit
– If your item arrives damaged during transit, please contact us immediately with photographic evidence of the damage. We will arrange for a replacement or refund as applicable.

4.2 Defective Items
– If you receive a defective item, please reach out to us within 30 days of receiving the product. We will work with you to resolve the issue promptly, either through a replacement, repair, or refund.

5. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer support team at support@midiss.com. We are here to assist you and ensure your satisfaction with your Midiss shopping experience.

Note: Midiss reserves the right to amend this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any updates or changes.